Sticker App 支持 / Support

若你在使用过程中遇到问题,可先查看下方常见问答;未解决请通过邮箱联系我们。 / If you run into issues, review the FAQ below; if unresolved, contact us by email.

联系邮箱 / Contact Email: smastrg@gmail.com

快速操作 / Quick Actions

常见问题 / FAQ

1. 内购已付费却再次提示购买 / Already purchased but asked to pay again

ZH: 这是 Apple 正常的重复购买界面;确认 Apple ID 后系统会显示“已购买”并恢复权限,不会二次扣费。请确保使用原来的 Apple ID。
EN: iOS may show the purchase sheet again; after confirming Apple ID it will say “You’ve already purchased this” and restore access without double‑charging.

2. 小组件不更新 / Widget not updating

ZH: 先打开主应用确保最近前台过;创建/删除贴纸后等待 10–30 秒。若仍不更新:重启设备或移除再添加组件。
EN: Open the main app (foreground refresh), wait 10–30s after changes. If still stale: reboot device or remove/re‑add the widget.

3. 为什么需要位置权限 / Why ask for location?

ZH: 仅在你拍摄贴纸并允许时,用一次性定位生成可读地址,帮助回忆创作场景,不上传服务器。可在设置中关闭。
EN: Used only (once) at capture—reverse geocoding for context. Not uploaded. You can disable in Settings anytime.

4. 如何彻底删除我的数据 / How to delete my data?

ZH: 删除贴纸即删除对应元数据;卸载应用即移除所有本地数据。
EN: Deleting a sticker removes its metadata; uninstalling the app removes all local data.

5. 为什么没有云同步 / No cloud sync?

ZH: 当前版本专注本地性能与隐私。后续若增加同步,会更新隐私政策。
EN: Focus on on‑device privacy first; if sync arrives later, policy will update.

6. 分类或贴纸操作延迟 / Slow category or sticker operations

ZH: 大量贴纸时首次分类加载需要额外时间;保持应用前台以完成缓存构建。
EN: Large libraries may need a first‑time metadata pass; keep the app foreground to finish caching.

联系开发者 / Contact

邮箱 / Email: smastrg@gmail.com

提交信息 / Provide:

隐私 / Privacy: 请不要发送敏感个人信息或完整位置信息;若需要排查位置类问题,仅提供模糊城市级描述即可。 / Do not send sensitive personal data or full addresses; city‑level context is enough if investigating location issues.